Changed your mind?
Returns, refunds and warranty claims go through the store that shipped your order, so they’re handled in the same place you paid. Find your situation below.
| Your situation | What to do | Where |
|---|---|---|
| It arrived damaged | Open the order on the partner store, choose a replacement or refund and add a photo. Most damage claims are sorted in a few days. | Order page on the store |
| Wrong size or capacity | Unopened items can usually be returned within the store’s return window. Check our listing numbers before reordering. | Store return window |
| A part is missing | Ask the store for a replacement. If it’s a hose, the 48-inch spare fits our long-tube urinals. | Store, or the 48" spare hose |
| It stopped working | Electric trimmers and clippers are covered by the store’s warranty process for your order. Start from the order page. | Store warranty process |
| Hygiene items | Opened urinals, bedpans and liners may be non-returnable for hygiene reasons unless faulty; the store’s rules decide. | Store rules decide |
| Still stuck? | Write to [email protected] with the order details. We can’t issue refunds ourselves, but we’ll help you get it done. | [email protected] |
Most cases are settled on the store’s order page within a few days.