ONEDONE
Drop us a line
A real person on the ONEDONE team reads every email. Most answers go out within one working day.
Replyusually within one working day
What to put in your email
- The product name or the page you were on
- What you are trying to get done (the job, not just the problem)
- A photo if something looks wrong
- Your order number from the store, if the question is about a delivery
| Ask ONEDONE | Ask the store |
|---|---|
| Which urinal or bedpan fits a situation | Payment, delivery dates and tracking |
| Sizes, capacities and what’s in the box | Returns, refunds and replacements |
| How to clean, assemble or replace a part | Warranty claims on a delivered order |
| Ideas for a product we should make next | Changing or cancelling an order |
For anything about an order, open it from your account on the partner store; that is the fastest route.